Information We Collect

Website and goSTOPS App

When you interact with our website or use the goSTOPS app, we may collect the following personal information:

Name
Email address
Phone number
Address
Payment information
IP address
Browser information
Information about your visit to our website, such as pages viewed and links clicked

This information may be collected through various interactions, such as making a reservation, signing up for our newsletter, or contacting us.

goCREW App

The goCREW app is designed exclusively for internal use by employees of goSTOPS Hospitality Pvt. Ltd. It serves as a crucial tool for the in house employees to check the support tickets, check the food orders, chatroom and check the no of bookings for the day. The app is not intended for public use, and access is strictly controlled through an admin-based approval process. We primarily collect the phone number during the login process to verify the identity of the employee and grant access. The phone number collected during login is uploaded and stored at https://gostops.com.

Sharing of Personal Information

We may share your personal information collected through our website and goSTOPS with third parties for these purposes:

To process your reservation
To provide customer service and support
To provide customer service and support
To comply with legal requirements
To protect our rights and property

Regarding the goCREW app, we strictly limit the sharing of personal information to what is necessary for the app's functionality. The information collected through the goCREW app is processed at goSTOPS, and we ensure it is handled with the highest level of security and confidentiality.

Cookies

We use cookies on our website to collect information about your visit and improve your experience. Cookies are small data files that are stored on your device when you visit a website. We use both session cookies and persistent cookies. Session cookies are deleted when you close your browser, while persistent cookies remain on your device until they expire or you delete them.

Security

We take reasonable steps to protect the personal information we collect from unauthorised access, disclosure, and misuse. However, no security measures are 100% effective, and we cannot guarantee the security of your personal information.

Third-Party Links

Our website may contain links to third-party websites that are not under our control. We are not responsible for the privacy practices or content of these websites.

Children's Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from children under the age of 18.

User Data Deletion Request

Our app provides a seamless process for users to manage and delete their account information in compliance with privacy standards, Google Play Store and Apple App Store requirements.

Users can delete their account directly within the app. To do so:

Navigate 'Account' section within the app
Select the option for 'Delete Account'
Follow the prompts to confirm the deletion of your account.

Data Deletion Specifics:

Upon account deletion, all personally identifiable information (PII) such as your name, email address, and phone number will be permanently removed from our records.
Non-PII data, including but not limited to usage data and analytics, may be retained and used in an anonymized form that cannot be linked back to any individual.

Additional Information:

The account deletion process is immediate, but it may take a few days to ensure complete removal from all systems.
You will receive a confirmation once your account and associated PII have been fully deleted.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting a new version on our website. You should check this page periodically to ensure you are aware of any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@gostops.com .